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New version of Outlook Addin for Service Desk and Support
Now both Service Desk & Support Center Outlook Add-in support Offline Mode , which let you create files even if you don’t have access to the Service Desk & Support Center at the time when you create a case. When Outlook Add-in contacts the Service Desk or Support Center Plus the files are created. Now the add-ins also supports file attachments.
Password Manager Pro as a data center remote access manager
Password Manager Pro has streamlined remote access management by giving administrators the ability to create secure access to resources with a single click. Now , administrators can use the Password Manager Pro to effectively use direct links to IT equipment in the data center for resources created by segmentation and comply with data center access policy . Password Manager Pro also strongly supports password management of these remote devices.
Android Native Mobile Application Supported by ADManager Plus:
Technicians can now perform administrative tasks directly from Android mobile phones that use ADManager Plus Android App . It is inter alia to reset passwords , unlock accounts , disable, enable and delete users . This version supports the creation of the Single group and using templates , administrators can customize different group templates.
Android App for ServiceDesk Plus
Now the Service Desk Android App released. The features available in the current version
• Filters for cases based on criteria such as ongoing , open , etc.
• View , create, edit, and delete files.
• Perform actions (assign , transfer , mute , answer ) for errands.
• Notes and solutions can be added / modified for each case
JIRA integration for Support & ServiceDesk Plus
Now there is support for integration between Service Desk / Support Plus with Jira https://www.atlassian.com/software/jira do you want to know more information : Contact
UDK has implemented Desktop Central, a web-based software from ManageEngine for Windows servers and clients, on the Eckerölinjen line, that is, on Sweden’s Eckerö-Grisslehamn ferry line. The new software allows the ferry operator to determine what tasks can be performed on its work computers. Using Desktop Central means it can now manage thousands of servers/clients from one central location.
This improvement means the line can now automate routines it wants carried out on its work computers. It also allows the company to keep its network standardized and secure. What’s more, less time is now needed for fault localization. The system is also exposed to fewer threats and reports can be produced continuously to provide a complete overview. In October, we will hold a training session in how to use the new system.
Eckerö Linjen already uses ManageEngine’s Service Desk software, which UDK installed for the company previously, as a workflow management system. Feel free to read one of our customer testimonials concerning Service Desk, which we have installed at businesses like NCC:
NCC Success Story
Read more about Desktop Central:
Read more about Service Desk:
SE-903 30 UMEÅ
Tel: +46 90 716 500
Fax: +46 90 130 485