Municipal housing company Bostaden is far ahead with its IT environment. The organisation uses thin clients with PC over IP and the number of mobile devices is constantly growing. Bostaden uses Desktop Central and Mobile Device Management, MDM, from Manage Engine to ensure that the clients and the devices function properly and are updated and to keep track of what mobile devices there are.
Manage Engine’s Desktop Central is a program for handling stationary and mobile devices all together from a central point. Desktop Central for example makes it easier to distribute and upgrade software, install patches, manage licences, identify hardware problems and provide support through the remote desktop. It is easy to monitor statistics and check the health of the virtual computers.
When Bostaden began using Desktop Central a few years ago the idea was to be able to manage and maintain all its clients in an entirely new way compared to before. The objective was proactiveness and efciency.
“Previously our days or an IT consultant’s time were lled with a great deal of manual work installing and conguring computers, upgrading software, troubleshooting and providing support,” says Rickard Bäckström, IT engineer at Bostaden and responsible for Desktop Central and MDM.
It was time-consuming and stressful and a feeling of being one step behind was often not far away. Desktop Central tted into Bostaden’s way of thinking ahead very well.
The thin clients are based on a PC over IP solution where hardware from Samsung is combined with software from Teradici. In practice, people can log in from any device and continue working where they left off. The solution is very practical for meetings, when you are giving a presentation, when you are out and about, and if you switch places with a colleague.
The number of mobile devices at Bostaden is growing all the time; they are in constant use in the eld by area landlords and caretakers and also by the company’s other ofcers. Since MDM is a relatively new phenomenon at Bostaden, the number of users is increasing all the time. “We have quadrupled the number of licences for mobile devices in about a year,” Rickard Bäckström goes on.
It was natural to choose MDM because Bostaden already uses Desktop Central. The MDM solution was a good choice. “The combination of Desktop Central and MDM is totally right for us. We get a basic structure for all clients and mobile devices that we didn’t have before. Now we can be certain that everything is updated and that we have control of all pur mobile devices,” Richard goes on.
Rickard Bäckström is an IT engineer with extensive experience from several large and medium-size organisations and companies and he is satised. “MDM has made our work much easier. Before we needed to do a lot of unnecessary extra work if a new person joined the company, someone left, or someone simply got a new phone. This is now all done simply via the system. We get a uniformity in the conguration and we can distribute all the programs or patches to everyone at the same time.”
Bostaden’s solution for its stationary clients is built on a basic conguration that is shared by for example all devices with Windows and Microsoft Ofce and there are a handful of packages with software and services that can be chosen and installed for people who have specic needs in their work. These might for example be Bluebeam for drawings, Adobe programs, different web browsers or Notepad. On the mobile devices MDM sits directly on the desktop an contains the apps that are shared and useful for Bostaden’s staff. “The apps and services in our basic package are good tools. They’re useful even if they’re not typically traditional, such as for vehicle checks, translation or directory search services.”
One example of the benets of MDM is the in-house developed app based on Bostaden’s “Pondus” property management system that all the company’s area landlords use when they inspect a at when a tenant moves. The app is in constant use and links directly to Bostaden’s business system. Thanks to MDM the area landlords can always feel secure that the service functions and it can always be kept up to date on all mobile devices. Another advantage with MDM is that its functions can be factory-assured or cleared of all user and company-unique information, which simplies the work that needs to be done if someone leaves the company or loses their phone.
“The users probably don’t notice Desktop Central or MDM very much and for us that means we’ve been successful. For them it just has to work, they shouldn’t have to worry about what goes on behind the scenes.” Desktop Central and MDM were introduced in collabiration with UDK. “UDK are a good support in our work and they’ve handled the projects well. They know a lot about the programs and understand our needs. All in all, this has meant that we’ve achieved the purpose of becoming more efcient. The new way of working has proven to be a great success,” Rickard Bäckström says.
Success Story as pdf:
According to analysts, 30% of helpdesk queries are related to password reset and account lockout. With ADSelfService Plus the most critical passwords cases can be reduced from the help desk staff through a secure, powerful and self-service web solution for the end user. The end users can easily manage the passwords themselves and also update their personal details in Active Directory.
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UDK is among the companies attending the Stockholm conference for users of ManageEngine’s products.
Read the article by Infotech here: Inspirerande möte kring it-system (in Swedish only).
New version of Outlook Addin for Service Desk and Support
Now both Service Desk & Support Center Outlook Add-in support Offline Mode , which let you create files even if you don’t have access to the Service Desk & Support Center at the time when you create a case. When Outlook Add-in contacts the Service Desk or Support Center Plus the files are created. Now the add-ins also supports file attachments.
Password Manager Pro as a data center remote access manager
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Android Native Mobile Application Supported by ADManager Plus:
Technicians can now perform administrative tasks directly from Android mobile phones that use ADManager Plus Android App . It is inter alia to reset passwords , unlock accounts , disable, enable and delete users . This version supports the creation of the Single group and using templates , administrators can customize different group templates.
Android App for ServiceDesk Plus
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JIRA integration for Support & ServiceDesk Plus
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UDK has implemented Desktop Central, a web-based software from ManageEngine for Windows servers and clients, on the Eckerölinjen line, that is, on Sweden’s Eckerö-Grisslehamn ferry line. The new software allows the ferry operator to determine what tasks can be performed on its work computers. Using Desktop Central means it can now manage thousands of servers/clients from one central location.
This improvement means the line can now automate routines it wants carried out on its work computers. It also allows the company to keep its network standardized and secure. What’s more, less time is now needed for fault localization. The system is also exposed to fewer threats and reports can be produced continuously to provide a complete overview. In October, we will hold a training session in how to use the new system.
Eckerö Linjen already uses ManageEngine’s Service Desk software, which UDK installed for the company previously, as a workflow management system. Feel free to read one of our customer testimonials concerning Service Desk, which we have installed at businesses like NCC:
NCC Success Story
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